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To whom it may concern at Twix,

I have been eating your delicious product since I was a weeyoung boy. I want you to know it is regarded as one of my top five snacks of all time. (I will not divulge the ranking order or names of the other four) I mean whatโ€™s not to like? Chocolate, biscuit and caramel, sounds like pure heaven to any taste buds.

Recently however I saw an advert on TV involving the Twix brothers rebooting the origin story of how Twix was invented, very interesting. Although the advert was fascinating and well directed, I couldnโ€™t help but come away from it a little perplexed.

I have personally always preferred my Twix to be Caramel Chocolate and Cookie/Biscuit. But now with this reinvention of the new left hand side Twix being cookie/biscuit, caramel, and chocolate it has put asomewhat complication in my day.

After tasting I am not a fan of the left hand Twix finger and I am unable to find a pack with just two right hand fingers inside. Although the two bars are very similar I think you would have to agree that the order and timing of when such ingredients are added to a product can make a significant difference in taste.

Most of my friends and family think that I am crazy, but I have been eating Twix as far back as I can remember, and I can clearly taste the difference between the two fingers.

Besides that my wife is getting annoyed with all the left hand sided Twix fingers I keep leaving in the fridge. Unfortunately she has a condition that does not allow her to digest chocolate so it builds up inside her and causes her to have unbearable flatulence. Easter can be horrid time of year for us.

With so much waste in the world I canโ€™t bring myself to just throw them away so they are building up in the fridge. Occasionally Audrey the cleaner will take a couple during the midweek clean, but I buy up to three Twixโ€™s a day so the pile of unwanted left hand fingers are becoming a problem.

Would it be possible to produce the original bar with two fingers of the original flavour in the order that I like (Caramel, Chocolate and Cookie/Biscuit) to cater for people like myself?That way I can buy the snack that I have come to love over the years and the new customers can have the choice of both,the old style with two fingers exactly the same or the new version that you produce with two separate flavours. That way everybody is happy.

I know that this would raise the cost of production, but I feel it is a small price to pay to keep your loyal existing customers happy.

I must go now but I look forward to hearing from you soon.

Keep up the good work,

Yours Sincerely,

Sebastian Bowen.

On 4 Jun 2013, at 10:15, CONTACT@UK.MARS.COM wrote:

Dear Sebastian,

Thanks for getting in touch about the difference between the left and right Twix.

The difference between the left and right Twix dates back to a historical time. When the inventors Edward and Edwin unveiled their Twix bar, the tension between them reached breaking point, literally. Neither would relinquish control. So they did the logical thing and divided the company.

To start all over again, Edward went as far away as possible. Edwin carefully designed a monument to his individuality, while Edward meticulously created a monument to his individuality.

Each man found his former partnerโ€™s factory, well, a little pedestrian. The factories took very different approaches. Left Twix lavished caramel on biscuit while right Twix topped biscuit with caramel. Left Twix then covered it in chocolate while right Twix smothered it in chocolate.

Both bars as different as the people who invented them. And to this day, they share nothing but a wrapper and an ill-designed driveway.

We hope that helps clear up any confusion.

Once again, thanks for contacting us and don’t hesitate to get in touch about anything to do with our products and brands.

Kind regards,

Lauren Bennett

Consumer Care Team

MY RESPONSE

Hello Lauren,

Thank you for responding to my email in a timely fashion. Much appreciated. However your email only retold me the story from the advert which I am more than familiar with.

Will Twix be making a bar with two right hand bars in the order of caramel chocolate biscuit to satisfy my needs or do I need to keep throwing away all the left hand bars.

Thank you,

Sebastian Bowen.

On 5 Jun 2013, at 09:15, CONTACT@UK.MARS.COM wrote:

Dear Sebastian,

Thanks for getting back in touch about our Twix bars.

We currently have no plans to introduce a pack which replaces left Twix with right Twix to give two right Twix in a pack.

Once again, thanks for contacting us and don’t hesitate to get in touch about anything to do with our products and brands.

Kind regards,

Chris Burgess

MY RESPONSE

Hello Chris,

Thank you for replying to my email so quickly. What happened to Lauren? Should I be worried, I hope she is alright.

It is disappointing that Twix will not produce a pack with two right Twix bars in the same pack. If this is the case could you please enlighten me on the following question; The single bars that are in the multipacks that you get from the supermarkets, is that a right hand bar or a left hand bar? This could potentially solve all my problems Chris.

Look forward to your response.

Thank you,

Sebastian Bowen.

On 5 Jun 2013, at 13:15, CONTACT@UK.MARS.COM wrote:

Dear Sebastian,

Thanks for getting back in touch about our Twix bars.

Left Twix lavishes caramel on biscuit while right Twix tops biscuit with caramel. Left Twix then covers biscuit in chocolate while right Twix smothers biscuit in chocolate.

To see if the Twix bar in your single finger multipack is a left or right Twix please look at whether the bar has been covered or smothered in chocolate. I hope this helps clear up any confusion.

Once again, thanks for contacting us and don’t hesitate to get in touch about anything to do with our products and brands.

Kind regards,

Chris Burgess
Consumer Care Team

MY RESPONSE

Hi Chris,

Once again thank you for your speedy response.

I am still worried about the lack of response from or mention of Lauren from the previous email. Is she ok?

At first I thought you may have solved my problem. I went to the local supermarket a brought a multipack. I opened the first one to see if it was covered in chocolate or smothered in chocolate. The first one was obviously covered in chocolate which was no good to me so I ended up giving it to the friendly homeless man who sits outside the supermarket. He seemed quite happy with it.

The next one I opened was on the bus, and to my delight it was smothered in chocolate so I devoured it in seconds. I enjoyed it so much I felt like having another so I opened the another one but to my dismay it was yet another chocolate covered bar. It was at this point that I realised that my problem had not been resolved in any way. I must admit Chris it was a great idea but now I feel like I am back to square one.

Please help me!

If I can not resolve this soon, reluctantly I think I will have to switch to another two fingered snack like Twirl or Drifter. I hope that day never comes.

Hope to hear from you soon.

Thank you,

Sebastian Bowen.

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